FAQ | Help Centre

Categories & Questions

Find clear answers about Solebike’s Athens eBike tours, private experiences, shore excursions, family rides, booking details, safety, and what to expect before your ride.

General Questions

Start here if you’re new to Solebike or unsure which Athens experience is right for you.

Solebike offers guided eBike tours in Athens, private and custom rides, family-friendly experiences, shore excursions from Piraeus, French-language tours, self-guided audio walks, and academic-themed group adventures.

Most experiences are small-group, relaxed, and led by local hosts who help you discover Athens in a more personal way.

Explore our Athens eBike Tours

Our experiences are suitable for visitors who want to explore Athens in an easy, active, and memorable way. They are ideal for first-time visitors, couples, families, cruise passengers, small groups, and travellers who prefer a local experience instead of a standard sightseeing tour.

You do not need to be an expert cyclist to enjoy most Solebike rides.

See our Family-Friendly Tours

The right Solebike experience depends on your available time, interests, group size, and comfort level.

Choose a small-group eBike tour for a complete Athens introduction, a private tour for a more personal pace, or a shore excursion if you are arriving by cruise ship. French-speaking visitors and families can also choose dedicated options.

Contact us for a recommendation.

No consultation is needed before booking most Solebike experiences.

Each tour page includes the key details, such as duration, route style, meeting point, suitability, and what to expect. If you are unsure which tour fits your schedule, group, children, cruise timing, or cycling confidence, you can contact us before booking.

Visit the Contact Page

Solebike combines quality eBikes, small-group tours, local insight, and a relaxed pace that makes Athens easy to enjoy. Our goal is not just to show you landmarks, but to help you experience the city through its neighbourhoods, perspectives, views, and everyday life. The ride feels personal, safe, and guided by people who know Athens well.

Learn more About Solebike

Booking & Reservations

Everything you need to know about booking your Solebike experience, checking availability, and managing your reservation.

You can book your Solebike tour directly through the website using our real-time availability calendar. Simply choose your preferred experience, date, and available starting time to confirm your ride online.

Each tour page includes the key details before booking, such as duration, meeting point, route style, suitability, and what is included. For private tours, custom requests, or questions before booking, you can also reach us by email, contact form, or WhatsApp.

Contact Us

For private or custom Solebike experiences, you can contact us by email, WhatsApp, or through the contact form on the Private Tours page. Share your preferred date, group size, available time, interests, and any special needs, so we can suggest the best route and format.

You can also use the Private Tour price calculator to get an estimated cost before sending your request.

Visit our Private & Custom tours page.

We recommend booking as early as possible, especially during busy travel periods, weekends, holidays, and cruise season. Small-group tours have limited places, and private experiences depend on local host availability. If you have a specific date or time in mind, early booking gives you the best chance of securing your preferred Solebike ride.

And for extra peace of mind, we offer a 24-hour free cancellation policy.

Same-day bookings may be possible when there is availability, but they are not always guaranteed. Our online booking system allows reservations up to 2 hours before the start of the 9:15 tour, depending on available places.

Because Solebike rides are organised around local hosts, eBikes, routes, and group sizes, we still recommend booking in advance whenever possible. For last-minute requests, contact us, and we will let you know what options are available.

Contact Us via WhatsApp for last-minute bookings.

Yes, but rescheduling may be possible depending on availability and the timing of your request. If your plans change, contact us as soon as possible so we can check alternative dates or times.

For cruise passengers, families, and private groups, early notice gives us more flexibility to adjust your Solebike. experience.

Cancellation terms may vary depending on the type of tour, booking channel, group size, and timing of the cancellation request. Before booking, please review the cancellation details shown during the reservation process or on the relevant tour page. If you are unsure, contact us, and we will clarify the conditions for your booking.

Review details on your Cancellation Page

Before Your Ride

Simple tips to help you arrive prepared, comfortable, and ready to enjoy your Solebike ride through Athens.

Before your Solebike tour, make sure you are comfortable riding a bicycle and choose clothes suitable for the weather and easy movement. We recommend wearing comfortable shoes, checking the meeting point in advance, and allowing enough time to arrive calmly before the ride begins.

Check our How It Works

Before joining your ride, avoid heavy meals, uncomfortable footwear, and anything that may make cycling less easy or enjoyable. It is also important not to join the tour under the influence of alcohol or anything that could affect your balance, focus, or safety while riding in the city.

Review the safety notes

Bring only the essentials you may need for a comfortable outdoor ride. In hot summer months, sunglasses and sunscreen are recommended, along with weather-appropriate clothing and comfortable shoes. A phone can be useful for taking photos, but it is not essential during the ride.

Please keep personal belongings limited, as carrying bags while riding can be uncomfortable. For limited items, we offer a free-of-charge left luggage option at our office during the tour.

Yes, we recommend arriving a little early so there is time for check-in, bike setup, safety instructions, and any final questions before departure.

Arriving calmly helps the group start on time and gives you a better first impression of the experience, especially if it is your first eBike tour in Athens.

Confirm your meeting point

On your first Solebike tour, your host will welcome you, introduce the route, help you get comfortable with the eBike, and explain the basic riding and safety instructions. The pace is relaxed, with stops for views, photos, and local insight, so you can enjoy Athens without feeling rushed.

Explore our morning 9.15 eBike Tour

Safety, Quality & Trust

Reassuring answers about riding safely with Solebike, our eBikes, local hosts, equipment, and guest care.

Yes, Solebike tours are designed with safety, comfort, and an easy riding pace at the centre of the experience. Before the ride begins, your local host explains how the eBike works, shares basic riding instructions, and helps you feel comfortable before departure.

Routes are chosen to suit city riding, scenic stops, and group flow, so the experience feels relaxed, manageable, and enjoyable.

Learn more about safety FAQs or ask us before booking.

Yes, Solebike rides are hosted by experienced tour hosts who know the rhythm of Athens cycling, the routes we use, and how to support guests during a city eBike experience. Our team is trained in ride preparation, guest care, eBike use, group coordination, and practical safety procedures.

Before departure, your tour host helps you feel comfortable with the eBike, explains the ride flow, and keeps the group organised throughout the experience.

Discover more About Solebike

Before each Solebike tour, we check the eBikes, prepare the equipment, and provide helmets for riders. We also use whisper audio sets, so your tour host can stay in contact with the group and share practical tips or directions during the ride.

Routes are planned to avoid heavy traffic as much as possible, using calmer streets, pedestrian-friendly areas, and suitable riding sections whenever available. Keeping our eBikes in excellent condition is also part of our everyday safety routine.

Yes, Solebike uses quality eBikes and suitable riding equipment to make the experience comfortable, reliable, and easy to enjoy. The bikes are selected for city touring and are checked regularly by the team. All eBikes and cycling gear are compliant with EU standards.

Your tour host will also help you get familiar with the eBike before the tour starts.

Before the ride begins, your tour host helps each guest get familiar with the eBike, adjust the setup, and understand the ride flow. The pace is relaxed, with regular stops and clear communication through the whisper audio set.

Group size, route choice, weather, and rider confidence are all considered so the experience feels safe, comfortable, and enjoyable.

Tours & Experiences

Explore the different Solebike experiences and choose the option that best fits your time, pace, interests, and travel style.

Each Solebike eBike tour includes everything you need for a comfortable and well-organised ride in Athens: a quality electric bike, helmet, bottled water, whisper audio set, route planning, and support from a local host before and during the ride.

All tours include scenic stops, time for photos, and local insights along the route. Depending on the experience, the ride may also include family-friendly pacing, cruise-friendly timing, themed routes, or customised route suggestions.

Yes, many Solebike experiences can be tailored to your interests, group type, available time, and riding comfort level.

Private tours are the best option if you want a more flexible route, slower pace, special stops, or a personalised Athens experience for your family, friends, company, or cruise visit.

Explore our Private Tours

  • Small-group shared eBike tours are ideal for discovering Athens with a local host and a planned route.
  • Private tours offer more flexibility and a personalised pace.
  • Shore excursions are designed for cruise passengers arriving at Piraeus with limited time in Athens.
  • Family tours focus on comfort and easy pacing.
  • Self-guided audio walks let you explore independently.

Compare our Solebike Experiences and choose the best fit.

Yes, many Solebike tours are suitable for first-time visitors and riders who want an easy introduction to Athens. The pace is relaxed, the routes are planned with comfort in mind, and your host explains everything before the ride begins. You do not need to be an expert cyclist for most experiences.

The duration depends on the Solebike experience you choose. Most rides are designed as relaxed city introductions and last around 3 hours, while private or customised experiences may allow more time for neighbourhoods, viewpoints, local insights, and extra stops.

Each tour page shows the expected duration, so you can choose the option that best fits your Athens schedule.

View duration details on our Home Page.

Depending on availability, timing, and your group’s needs, you may be able to combine a guided ride with a private extension, special route, or another Solebike experience.

This works best when planned in advance, especially for families, groups, cruise passengers, or visitors with limited time in Athens.

Contact us through Contact Solebike before booking.

Pricing & Payments

Clear information about Solebike tour prices, what is included, and how payment works before you confirm your ride.

Solebike prices vary depending on the type of experience, group format, duration, and level of customisation. Small-group eBike rides follow the price shown on each tour page, while private tours, shore excursions, and custom experiences may depend on group size, timing, route needs, or special requests.

For families, children aged 5–13 and teens aged 14–17 may have dedicated prices, while babies can join for free when the experience is suitable and the required child equipment is available.

You can see prices on each Solebike tour page, where every experience includes its own duration, inclusions, booking details, and available options.

For private or custom tours, you can also use the Private Tour Price Calculator to get an estimated price based on your group and preferences before sending a request.

Browse our Tours Page

Solebike aims to keep pricing clear before you book. The main inclusions are shown on each tour page, along with any details that may affect the final price, such as private tour requests, group size, special arrangements, or optional extras. Always review the tour details before confirming your reservation.

Payment or deposit requirements may depend on the tour type, booking method, group size, and reservation conditions. The booking process will show what is required before you confirm.

For private tours, group rides, or custom experiences, we recommend checking the payment terms in advance.

Full payment is required before the tour day, regardless of the tour type, group size, or booking format. Online bookings are paid securely through Stripe, and for private or custom requests, we can also send a secure payment link.

For last-minute bookings or guests passing by our office, payment may be made by credit card at our POS or in cash, depending on availability.

 

After Your Tour

Helpful information for after your Solebike ride, from sharing feedback to planning your next Athens experience.

After your Solebike ride, you will have a better sense of Athens’ neighbourhoods, distances, viewpoints, and local character. Many guests use the experience as a city orientation, then revisit favourite areas, cafés, shops, landmarks, or hidden corners at their own pace later in the trip.

You can also ask your local host for personal tips before the ride ends, based on what you enjoyed most.

TIP: We’re happy to share local suggestions for places to eat, cafés, special museums, relaxed walks, and leisure ideas to enjoy after your ride.

Yes, and we love when guests share their ride with others. After your Solebike experience, you can post your favourite photos, recommend the tour to friends or family visiting Athens, or tag Solebike on social media.

Your shared experience helps other travellers discover a more personal, relaxed way to explore the city.

Follow and tag Solebike on Instagram

We’re always happy to welcome guests who want to ride with us again. If you enjoyed your Solebike experience and would like to book a second tour, contact our team before booking.

Depending on availability, tour type, and timing, we may be able to suggest a suitable next experience and offer a special deal for returning guests.

Yes, reviews are always appreciated and help future travellers choose the right Solebike experience. If you enjoyed your ride, you can share your feedback on the platform where you booked, or through the review links provided by our team.

Your comments also help us keep improving.

Share your experience; leave us your review.

If something did not meet your expectations, please contact Solebike as soon as possible and share the details of your experience. We take guest feedback seriously and will review your concern carefully. Clear communication helps us understand what happened and respond in the most helpful way.

Send your feedback through Contact Solebike

Location, Access & Contact

Find practical information about where to meet us, how to get there, opening times, and the best way to reach the Solebike team.

Solebike is located at 11 Lempesi Street, 11742 Athens, right next to the historic centre of Athens. Our office is just a few minutes from the Acropolis Museum and the east entrance of the Acropolis site, very close to Plaka and the pedestrian boulevards that connect many of the city’s main attractions.

We are also easy to reach by public transport, with Acropolis Metro station, nearby bus stops, and a tram stop around 150 metres away.

Check our location on Contact Solebike

There are three parking facilities near the Solebike office, but availability can be limited, especially on weekdays and during busy hours in central Athens. For a smoother arrival, we strongly recommend using the Metro, taking a taxi, or booking an Uber instead of driving.

If you prefer extra convenience, we may also arrange a private pickup service as an optional add-on, depending on availability and your tour details.

Our office opening hours are listed on the Contact Page and may vary depending on the season and daily operations. For current tour availability, the best option is to check the real-time booking calendar on the website.

For questions before or after your ride, communication by email or WhatsApp is available daily from 8:00 am to 11:00 pm, offering extended support beyond regular office hours.

The best way to contact Solebike is through the website contact form or the contact details listed on your booking confirmation.

If your question is about a specific tour, include the tour name, preferred date, group size, and any special details so we can help you faster.

Send your question through Contact Solebike.

Solebike is a heritage tours operator specializing in the art of the narrative. Driven by our academically grounded experience curators, we create journeys, connecting the city's historical legacy and modern life through intimate, small-group urban explorations on our premium mid-motor eBikes and with our audio tours.
OFFICE: 11 Lempesi street, Athens 11742
*Our office is 3min walk from Metro Acropolis
2025, 2024, 2023, 2020,
2019, 2018, 2017, 2016
SOLEBIKE Travel Agency, Ministry of Tourism, Greece. Licence: 0206E60000767701
Official Member Of: Hellenic Association of Tourism Enterprises In Outdoor Activities.

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